Practice Manager Leadership Development Programme

The role of the practice manager in primary care is pivotal if quality of care standards and improvement programmes such as new models of care (e.g. community hubs), super practices and GP Federations, NHS Vanguard Programmes and the ambitions set out in the General Practice Forward View (NHS England, April 2016) are to be realised. 

This programme will help practice managers enhance their understanding of leadership behaviours, knowledge, skills and provide an opportunity to share good practice. It will equip practice managers to champion and lead change/service improvement in their workplace by developing an understanding of service improvement methods and delivery of a work based service improvement project. 

The programme will cover topics and skills including:

  • Awareness of new care models and changes at care system level (i.e. health and social care, community and voluntary sector).
  • Influencing and negotiation skills.
  • Managing difficult conversations, building and sustaining strong and productive relationships.
  • Leading people and leading change.
  • Coaching and mentoring.
  • Service improvement methods and application of learning via delivery of a work based service improvement initiative.
  • Operational management awareness including advice on finance, HR, estates, legal issues for emerging new business models/operating models in relation to future strategic change.
  • Producing business improvement plans/case for change.
  • Commissioning knowledge including developing and evaluating outcome based service specifications.
  • Personal leadership development.

By participating in this programme Practice Managers will:

  • Understand the desired future changes in health and care provision; care outside of hospital and the changing commissioning and provider landscape.
  • Learn how future change will affect the role and tasks of the practice manager and staff.
  • Use analytical tools and techniques to understand their current leadership and management style, strengths and areas for further development.
  • Understand the key policies and frameworks to successfully manage primary care provision (finance, HR etc.).
  • Identify and plan a service improvement initiative.
  • Have an opportunity to network and share good practice.
  • Be able to access accreditation with an appropriate registered body.

Programme structure

There is a 3-tier approach to the delivery of this programme. Click here to learn more about each tier.

All co-horts will be held at Palatine House, Belmont Business Park, Durham, DH1 1TW.

TIER 1 | COHORT 9: Recruitment is open for practice managers new to role (circa less than one year in post) or assistant practice managers/aspirant practice managers.

The deadline to apply for this cohort is 31 August 2018.

Key Dates – Cohort 9

  • Module 1 – 02 October 2018
  • Module 2 – 06 November 2018
  • Module 3 – 05 December 2018
  • Module 4 – 15 January 2019

TIER 2 | COHORT 10:  Recruitment is open for practice managers/business managers who are established in post (circa tow/three years in post).

The deadline to apply for this cohort is 28 September 2018

Key Dates – Cohort 10

  • Module 1 – 08 November 2018         
  • Module 2 – 06 December 2018   
  • Module 3 – 16 January 2019   
  • Module 4 – 13 February 2019

TIER 3 | COHORT 11:  Recruitment is open for practice managers/business managers who have a strategic focus to their role or those with other roles in the CCG/Federation/Network. Please note that some participants may have already completed a generic practice manager’s programme, and as such the programme will build upon previous learning and provide stretch beyond your everyday practice manager role. 

The deadline to apply for this cohort is 31 August 2018.

Key Dates – Cohort 11

  • Module 1 – 19 October 2018
  • Module 2 – 28 November 2018
  • Module 3 – 11 January 2019
  • Module 4 – 22 February 2019
  • Module 5 – 12 April 2019 (half day)

For more information please email or call 0191 372 8615.

To apply for a place on the programme please download, complete and return the relevant application form:

Celebrating Practice Managers

In this video, Peter Tindall, Head of Strategy & Planning (North) NHS Improvement, Richard Armstrong, Regional Head of Public Health & Primary Care, NHS England (North), Professor Chris Grey, Medical Director NHS England Cumbria & North East, and Ali Wilson, Chief Officer Darlington CCG, Hartlepool & Stockton-on-Tees CCG, talk about how practice managers in primary care are the conduit for transforming the way we deliver patient care.


Dr Naresh Kanumilli.JPG