NHS North East and Yorkshire Leadership Academy

Supporting your leadership journey...

Developing Patient/Citizen Leaders Programme

This programme is for individuals across the North East and Yorkshire who are - or wish to become - patient/citizen leaders in our communities. It will include an introduction to some of the key skills, knowledge and qualities required to engage positively and effectively in the wider health and care system.

Patient/citizen leaders are formal or informal patient representatives who act to influence decision making. They might include:

  • Patient governors
  • Lay member representatives on service improvement initiatives committees and steering groups
  • people involved as volunteers or employees of Healthwatch organisations
  • members of patient or carer groups in our communities 

The programme aims to increase patient and citizen involvement in service improvement initiatives and planning across health and care organisations.

It will help to develop a skilled, prepared, energised and motivated group of patient/citizen leaders who are focused on the current and future challenges for the NHS. It will also look at key strategic partners to actively develop networks and engage in opportunities for improving care and outcomes for patients and service users, carers and the general public.

The programme will cover topics and skills including:

  • Negotiation, influencing and communication skills.
  • Political, personal and organisational awareness.
  • Understanding organisations, system working and the leadership challenges.
  • Questioning - using coaching methodology.
  • Self awareness.
  • Basics of service improvement methods.
  • Understanding personal strengths, resilience and managing emotions.

By participating in the programme you will achieve:

  • An understanding of the context of patient/citizen leadership within the current political and health and care environment.
  • Skills in effective communication to get your voice heard and in order to achieve your aims.
  • Skills development for influencing and negotiation.
  • Skills to be a credible and respected voice for the patient/citizen.
  • Skills to manage difficult behaviours and conflict.
  • Self-awareness (understanding self and responses to others and specific situations) and confidence to work strategically alongside other stakeholders and effectively representing the patient/citizen voice.
  • An understanding of coaching in order to release people’s resourcefulness and work with change.
  • Skills to motivate others and champion change.


How to apply:

Applications are now closed.

The applications for this programme are now closed.

If you need help with the form or have any queries please email cdda-tr.NELAcademy@nhs.net or call 0191 372 8615.